Privacy Policy

1. Introduction

2. Information We Collect

A. Information You Provide Directly

• Account & Order Information: Name, email address, shipping address, billing address, phone number, payment details (processed securely via payment gateways), order history, and account preferences.
• Customer Support: Information you provide when contacting us (e.g., support tickets, emails, WhatsApp messages).
• Marketing Communications: If you opt in, we may collect your email for newsletters, promotions, and product updates.

B. Information Collected Automatically

• Technical Data: IP address, browser type, device type, operating system, referring/exit pages, and browsing behavior on the Site.
• Cookies & Tracking Technologies: We use cookies, pixels, and similar tools to improve your experience, analyze traffic, and personalize content. You can manage cookie preferences via your browser settings.

C. Information from Third Parties

• Payment Processors: PayPal, Stripe, Shopify Payments, etc., for secure transaction processing.
• Shipping Carriers: To fulfill orders and provide tracking updates.
• Analytics & Marketing Tools: Google Analytics, Facebook Pixel, etc., to understand site performance and deliver relevant ads.

3. How We Use Your Information

• Fulfill Orders: Process payments, ship products, send order confirmations, and provide tracking information.
• Customer Service: Respond to inquiries, resolve issues, and process returns/refunds.
• Improve the Site: Analyze usage data to enhance functionality, design, and user experience.
• Marketing & Personalization: Send you newsletters, promotions, and personalized anime merchandise recommendations (only if you opt in; you may unsubscribe at any time).
• Security & Fraud Prevention: Detect and prevent fraudulent activity, unauthorized access, and other illegal acts.
• Legal Compliance: Comply with tax laws, regulations, and legal requests.

4. Sharing Your Information

• Service Providers: With trusted third parties who assist in operating our business (e.g., payment processors, shipping companies, email marketing platforms, analytics providers). These parties are bound by confidentiality and data protection obligations.
• Legal Requirements: When required by law, court order, or government request, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

6. Your Data Protection Rights

GDPR Rights (EU/EEA Residents)

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (where legally permissible).
• Right to Restriction: Request restriction of processing your data.
• Right to Data Portability: Request transfer of your data to another controller.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw any consent you previously provided.

CCPA/CPRA Rights (California Residents)

• Right to Know: Request details about the personal data we collect, use, and share.
• Right to Delete: Request deletion of your personal data.
• Right to Opt-Out: Opt out of the “sale” of your personal data (we do not sell data).
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

How to Exercise Your Rights

• Email: support@animehubz.com
• WhatsApp: +1 4342400309

7. Children’s Privacy

8. Cookies & Tracking Technologies

9. Changes to This Policy

10. Contact Us